PRIVACY POLICY

Paddock PCs LLC (“Paddock PCs,” “Paddock,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://paddockpcs.com (the “Site”), purchase products or services, request a quote, contact support, or otherwise interact with us.

Related documents: Website Terms of Use · Customer Terms of Sale · Returns, Warranty & RMA Policy.

 

1. Scope; who we are

1.1 This Policy applies to personal information we process as a business in connection with the Site and our U.S. custom PC / BTO business based in Phoenix, Arizona.

1.2 Contact for privacy requests: email support@paddockpcs.com only.

1.3 Our Site is built on Wix Studio. Wix and other service providers process data on our behalf or as independent controllers for their own purposes. Our website is hosted on Wix; see Wix’s privacy policy: https://www.wix.com/about/privacy.

 

2. Personal information we collect

We may collect the following categories (examples, not every item applies to every person):

Category

Examples

Sources

Identifiers

Name, email, shipping/billing address, IP address, account username

You; automatically; service providers

Commercial information

Orders, configurations, quotes, warranty/RMA history, payment amounts, tier purchased

You; our systems

Financial metadata

Last4 of card, payment token, transaction IDs (full card data typically handled by processor—not stored by us)

Payment processor

Internet / network activity

Pages viewed, referring URLs, device/browser type, cookie IDs, approximate location from IP

Automatically via Site/analytics

Geolocation (coarse)

City/region derived from IP

Automatically

Audio/visual (if any)

Support recordings if disclosed; photos you send for RMA; build photos

You; us

Professional info

Company name, role (business customers)

You

Inferences

Limited preferences (e.g., interest in sim racing) if we create them

Derived

Sensitive PI (limited)

We do not seek Social Security numbers or precise geolocation. Account passwords if accounts exist. Do not send unnecessary sensitive data in support tickets.

You

We do not knowingly collect information from children under 13 (see Section 12).

 

3. How we use personal information

We use personal information to:

1. provide quotes, build, sell, ship, and support Products/Services;
    

2. process payments and prevent fraud/chargebacks;
    

3. communicate about orders, lead times, recalls, warranty, and RMAs;
    

4. operate, secure, debug, and improve the Site and business analytics;
    

5. send marketing emails if you consent or as otherwise permitted by law (you may opt out anytime);
    

6. comply with law, tax, accounting, and enforce agreements;
    

7. protect rights, safety, and property of Paddock, customers, and the public.

Legal bases (for visitors outside the U.S., where applicable): contractual necessity, legitimate interests (site security, product improvement), consent (cookies/marketing where required), and legal obligation.

 

4. Cookies, pixels, and similar technologies

4.1 We and our providers may use cookies, local storage, web beacons, and pixels for strictly necessary functions (cart, checkout, security). We may also use analytics tools provided through our website platform (Wix) and, if we add them, third-party analytics or advertising tools; we will update this policy when we do.

4.2 You can control cookies via browser settings and any consent banner we implement (Wix cookie banner). Blocking some cookies may break checkout.

4.3 Do Not Track: The Site may not respond to DNT signals; California opt-out methods are described in Section 10, where applicable.

 

5. How we disclose personal information

We may disclose personal information to:

Wix

Payment processors

Stripe

UPS, FedEx, and USPS

Component vendors / RMAs

Parts warranty passthrough

OEMs as needed

Analytics tools provided through Wix and, if added, third-party analytics or advertising tools

Professional advisors

Legal, accounting, insurance

Authorities

Business transfers

Successors bound by similar protections

We do not sell or share personal information, including for cross-context behavioral advertising.

 

6. Retention

We retain personal information only as long as needed for the purposes above, including:

• Order, warranty, and tax records: 7 years;
   

• Marketing contacts: until opt-out plus short suppression period;
   

• Support tickets: 3 years;
   

• Server logs: 1 year.

We then delete or de-identify when reasonably practicable, unless longer retention is required by law or dispute.

 

7. Security

We use reasonable administrative, technical, and physical safeguards appropriate to our size and data (including relying on Wix and payment-processor security). No method of transmission or storage is 100% secure. You are responsible for safeguarding passwords and for backing up data on your PC.

 

8. Your choices (all users)

• Marketing email: Opt out via the unsubscribe link or by emailing support@paddockpcs.com. Transactional messages (order status, warranty) may still be sent.
   

• Account: Update profile info if accounts exist; request deletion subject to legal retention.
   

• Cookies: Browser and banner controls.
   

• RMA / support photos: Avoid sending unnecessary personal images.

 

9. Arizona and general U.S. notices

Arizona does not currently impose a comprehensive CCPA-style statute on all businesses identical to California’s, but federal laws (e.g., CAN-SPAM, COPPA) and other state laws may apply because we sell nationwide. We honor non-waivable rights. For privacy questions, email support@paddockpcs.com.

 

10. Notice to California residents (CCPA/CPRA-style)

This Section applies to California residents. Terms like “personal information,” “sell,” “share,” and “sensitive personal information” have the meanings under CCPA/CPRA.

10.1 Categories collected, sources, purposes, and disclosures

In the past 12 months we may have collected the categories in Section 2 for the purposes in Section 3, from the sources noted, and disclosed them to the recipient types in Section 5 for business purposes. We do not collect all categories listed in the statute (e.g., we typically do not collect biometric templates, union membership, or government ID numbers in ordinary retail PC sales).

10.2 Sale / sharing

We do not sell or share personal information, including for cross-context behavioral advertising.

We do not have actual knowledge of selling/sharing personal information of consumers under 16.

10.3 Your California rights

Subject to verification and exceptions, you may request:

1. Know / Access — categories and specific pieces of PI we collected about you;
    

2. Delete — deletion of PI, subject to legal exceptions (e.g., completing transactions, security, warranty records);
    

3. Correct — correction of inaccurate PI;
    

4. Opt-out of sale/sharing — if applicable;
    

5. Limit use of sensitive PI — if we use sensitive PI for purposes requiring limitation (ordinary payment processing/shipping often qualifies as permitted use);
    

6. Non-discrimination — we will not discriminate against you for exercising CCPA rights.

10.4 How to exercise rights

Email support@paddockpcs.com with subject “California Privacy Request.” There is no web form; describe the request type in your email. We will verify identity (e.g., matching email/order info). You may use an authorized agent as permitted by law (we may require proof of authority and consumer verification).

Opt-out of sale/sharing / targeted advertising: Email support@paddockpcs.com. Because we do not sell or share personal information, there is no separate opt-out link. Where legally required, we honor Global Privacy Control (GPC) signals as a “do not sell/share” request.

10.5 Metrics (optional)

This is not applicable because we do not sell or share personal information.

10.6 Shine the Light

California Civil Code § 1798.83 (“Shine the Light”): We do not share personal information with third parties for their own direct marketing purposes. You may send related requests to support@paddockpcs.com.

 

11. Other state privacy rights

Residents of states with consumer privacy laws (e.g., Colorado, Virginia, Utah, Connecticut, Texas, and others as enacted) may have similar rights to access, delete, correct, or opt out of targeted advertising / certain profiling. To exercise, email support@paddockpcs.com. We will respond consistent with applicable law and our verification process.

 

12. Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have collected such information, email support@paddockpcs.com and we will take appropriate steps to delete it. Users under 18 should use the Site only with parental/guardian involvement as required by law.

 

13. Third-party sites

Linked sites and manufacturer portals have their own privacy policies. We are not responsible for their practices.

 

14. International visitors

We are U.S.-based. If you access the Site from outside the United States, you understand information may be processed in the U.S. and other countries with different data-protection rules. Do not use the Site if you do not want information processed in the U.S.

 

15. Marketing email consent (CAN-SPAM)

Commercial emails will identify us, provide a valid physical postal address (822 E Ross Ave, Phoenix, AZ 85024), and include a working unsubscribe mechanism. We honor opt-outs within legally required timeframes. We obtain consent to marketing email through an opt-in checkbox at checkout or a newsletter signup.

 

16. Changes to this Policy

We may update this Policy by posting a revised version with a new Effective Date / Last Updated date. Material changes may also be announced by Site notice or email where appropriate. Continued use after the effective date constitutes acceptance where permitted by law; where law requires affirmative consent, we will seek it.

 

17. Contact

Privacy requests: support@paddockpcs.com
General: josh@paddockpcs.com
Paddock PCs LLC (“Paddock PCs”)
Hours: 10 AM to 6 PM Arizona time (MST), Monday through Friday (America/Phoenix)